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Know how are your calls being handled.

Call Scoring

Dental Office Call Scoring

Did you know that over half of the new leads generated through ad campaigns are lost during the first phone call? That means the majority of potential patients who call your dental office never end up in your chair. With Dental Marketing dental office call scoring, you will increase the bottom line by converting more prospective clients into new patients. This is why we listen and score every call based off 7 key metrics, providing you with complete transparency into the quality of calls from your campaigns.

How We QA Dentist Office Calls

Not sure how to measure the performance of your front office staff? Many dentists do not have a defined metric, but we developed 7 Key Performance Indicators (KPI) –– based on what we have heard while scoring over one million phone calls –– that we use to evaluate the performance of your dental staff. It is essential to know how your staff is performing to help them improve.

Our 7 KPI’s range from whether or not the office staff identified themselves, to whether or not the staff asked the caller to set up an appointment. We have done the research, and found that staff members who consistently ask for appointments have significantly higher close ratios than those that do not.

How the Scoring Software Works

  • Your calls are recorded and prepared for scoring in an HIPAA compliant environment
  • Our team of call scorers receive the call and rate it on the 7 KPIs
  • We create detailed reports about your office staff, indicating areas where they are performing well and where there is opportunity to get better results.
  • Your coach utilizes that analysis to congratulate your staff on what they’re doing well.

Call scoring for your dental office will let us know who needs help with what. This way we can provide your staff the support they need to effectively optimize your return on investment. It’s time to get started on fully capturing the value of your marketing campaigns. Call us at 866-583-2015 to begin call scoring today.

 
 

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